FAQs
General Information
Q: What makes your jewelry unique?
A: Our fine jewelery is 100% handcrafted crafted with the highest quality certified gemstones made to be passed down.
Q: Where is your jewelry made?
A: All our pieces are designed in London and handcrafted by a small team of skilled artisans in India.
Q: Are your gemstones and metals ethically sourced?
A: Yes, we are committed to ethical practices. All our materials, including gemstones and precious metals, are responsibly sourced to ensure quality and sustainability.
Product Information
Q: What metals do you use in your jewelry?
A: We use premium metals such as 18K gold, 14K gold, platinum, and sterling silver, depending on the design.
Q: Are your gemstones certified?
A: Yes, all our gemstones are certified by reputable gemological organizations such as GIA, IGI, or AGS, ensuring their quality and authenticity.
Q: Do you offer custom jewelry?
A: Absolutely! We provide bespoke jewelry design services through our online artelier, allowing you to create a unique piece tailored to your preferences, ranging from custom engagement rings, wedding bands and custom jewelry.
Sizing and Adjustments
Q: How do I determine my ring size?
A: You can use our ring size guide available on our website, or you can contact us via our contact us page to advice on sizing.
Q: Can I resize a ring after purchasing it?
A: Yes, most rings can be resized. Please contact us with your specific request for further assistance.
Shipping and Returns
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping is free worldwide and delivery times take 3-4 weeks.
Q: What is your return policy?
A: We offer returns and exchanges within 14 days of purchase for unworn items in their original packaging. Custom or engraved items are non-refundable. Returns are paid for by customers.
Q: Is my order insured during shipping?
A: Yes, all orders are fully insured during transit to ensure they arrive safely.
Payments and Financing
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods. Financing options are also available.
Q: Do you offer financing or installment plans?
A: Yes, we provide flexible financing options through Amex, paypal and other financing options through our website to help you purchase your dream piece.
Contact and Support
Q: How can I contact customer support?
A: You can reach us via email at info@moyiolaabeo.com, or through our live chat on the website.
Q: Do you have physical stores?
A: No we don't
Q: Can I schedule an appointment for a personal consultation?
A: Of course! Schedule a one-on-one consultation online through our online artelier or our contact us link on the website.