We ship to every country, free of charge. Every order is fully insured during transit, from the moment it leaves us to the moment it reaches your door.

Because every piece is made to order, please allow three to four weeks from the date of your order for delivery. We do not hold stock. Your piece is made when you order it, which is how we can guarantee the quality and precision of every item we send.

You will receive tracking information as soon as your order has been dispatched. If you have a question about your delivery at any point, contact us directly and we will find out where your piece is.

Every piece is made to order — begun only when you order it, in your size, to your specification. Because nothing we sell exists before it is yours, we do not offer returns. A piece made for you cannot be unsold to someone else.

What we offer instead is meant to be worth more than a returns window. Every piece carries our Lifetime Craftsmanship Warranty: repairs for life, resizing, and stone replacement. If our workmanship ever fails you, we put it right — that promise does not expire in 14 days, or ever.

If something is genuinely wrong when your piece arrives, contact us straight away. Our team reviews these cases personally, and in exceptional circumstances we may offer an exchange, or reimbursement in store credit. We would rather look at your piece honestly than hide behind a policy.

What is true of every piece is doubly true of a commission. Pieces designed to a bespoke brief, or personalised with engraving, are made entirely for you — they cannot be returned, refunded, or exchanged, and exceptional-case review does not apply to them.

This applies to all Bespoke Atelier commissions and to any made-to-order piece to which an engraving has been added at the point of purchase.