Client Concierge
One person, with you from enquiry to delivery
Sizing doubts, gifting decisions, a stone you'd rather see in a different setting — whatever the question, you'll talk to someone who knows your order by name.
CUSTOMISING A PIECE YOU'VE SEEN
Love the piece, want it different?
Most pieces on our site can be adjusted before they're made because nothing is made until you order it. A different stone. A different metal. A size beyond the chart, a longer chain, or a matching piece made to complete a set — earrings to answer a ring, a pendant to sit beside them.
Tell us the piece and the change, and we'll come back with a personal quote and an honest timeline: usually within 24 hours.
If the change is small, it's a short conversation.
If your idea outgrows the piece it started from, we'll walk you over to the Bespoke Atelier ourselves.
Tell us what you're imagining
A concierge will reply within 24 hours with a quote and next steps.
Rather just talk it through?
However you prefer to talk...
Our team of experts is available to answer all your questions from assistance with your orders to style advice.
EVERY WAY TO REACH US, ANYWHERE YOU ARE:
Email us
Call us
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Chat with our team in real-time